Use the Contact page, or reply to your order confirmation or shipping email.

Messages are reviewed by the owners and routed as needed. During startup, response timing may vary.

Processing time depends on current production and confirmed inventory.

You’ll receive tracking as soon as your label is created, and again when the carrier scans it in. During launches or restocks, processing may take longer.

If extreme heat or freezing conditions could affect liquids and finishes, we may place a short climate hold and will email you with next steps.

If your order hasn’t entered fulfillment yet, we may be able to modify or cancel it.

Contact us as soon as possible with your order number and the requested change. Once an order has been fulfilled or shipped, we’re unable to make changes or cancellations.

Sometimes—if neither order has entered fulfillment yet.

Email us as soon as possible with both order numbers. If we’re able to combine them, we will. If a shipping adjustment applies, we’ll confirm the updated total before processing.

We accept major credit/debit cards and express checkout options shown at checkout (Shop Pay, Apple Pay, Google Pay).

PayPal and buy-now-pay-later options may appear if available.

Sales tax is collected where required by law and is calculated automatically at checkout based on your shipping address.

We ship with major carriers (USPS and UPS, and occasionally FedEx).

Delivery time depends on the service you select at checkout and your location. You’ll see an estimated delivery window at checkout, and tracking is emailed once your label is created.

Yes—PO Boxes and APO/FPO addresses are supported where the selected shipping service allows it.

If an item can’t be delivered to a PO Box due to size or carrier requirements, we’ll contact you to confirm an alternate address or the best next step.

Yes—expedited options may appear at checkout, depending on your location and the items in your order.

Some Eco Forma liquids are waterborne and should be protected from extreme heat and freezing.

If your order is placed on a climate hold, we’ll email you and release it at the earliest safe shipping window.

Shipping is calculated at checkout based on your order weight, destination, and selected service.

You’ll see available options and pricing before you place your order.

International availability varies by destination and launch readiness.

If shipping is available for your location, the available rates and delivery estimate will appear at checkout before payment.

International orders typically ship DDU (Delivered Duties Unpaid).

If duties, taxes, or import fees apply, they’re assessed by your local customs authority and collected by the carrier on delivery (or at checkout when available).

International delivery time varies by destination and carrier service.

Customs processing can add time, and tracking may pause while a parcel clears customs. You’ll see estimated delivery windows at checkout when available.

Unopened, unused items in original packaging may be returned within 30 days of delivery.

For product integrity, opened clay or opened liquids/finishes aren’t returnable unless there’s a defect or transit damage.

Use the Contact page with your order number and the item(s) you’d like to return.

We’ll confirm eligibility and send return instructions. Return shipping options and any costs (if applicable) are provided during authorization.

Once your return is received and inspected, refunds are issued to the original payment method.

Most refunds process within 3–7 business days, depending on your bank or payment provider.

Please take clear photos of the outer box, inner packing materials, and the affected item.

Use the Contact page with your order number and photos. Once we review the details, we’ll arrange the appropriate next step.

First, check around your delivery area (front/back door, porch, garage), with household members, and with neighbors/building staff. Carriers sometimes mark “Delivered” a bit early or leave packages in an alternate spot.

If it still hasn’t turned up after 24–48 hours, use the Contact page with your order number and we’ll help you take the next steps with the carrier.

Use the Contact page with your order number and a clear photo of what you received (plus the packing slip if available).

We’ll review it and arrange the appropriate next step.

Once a package is in transit, reroute options are limited and handled by the carrier.

If you need to request a change, contact the carrier directly using your tracking number. If you’re unsure which option applies, use the Contact page and we’ll help point you in the right direction.

For craft use. Use with adult supervision around children. Not for food contact. Do not ingest. Keep materials out of reach of children and pets. Wash hands after use.

Every jar and bottle includes a Best By (Peak Freshness) date.

Keep Artisan Clay tightly sealed and refrigerate between uses whenever practical. Let it return to room temperature before opening. Never freeze. Store liquid products upright and tightly sealed away from heat and direct sun.

Yes. Waterborne systems can separate over time. Stir gently until smooth.

For gloss and finishing liquids, avoid vigorous shaking to minimize bubbles.

If the clay has been cold, let it warm naturally before use. Add a light mist of water and knead.

If it still feels firm, seal it in a bag or container and let it rest for 10 to 15 minutes, then knead again.

Wipe with a soft, damp cloth. Avoid soaking or prolonged water exposure.

Allow finishes to reach full cure before regular wear.