Refund policy

RETURNS & REFUNDS

Return window
Unopened, unused items in original packaging may be returned within 30 days of delivery.

What isn’t returnable
For product integrity and safety, we can’t accept returns of opened clay or opened liquids/finishes (unless there’s a defect or transit damage).
Gift cards and final-sale items are not returnable.

How to start a return (RMA)
Email support@ecoformaclay.com with:
• your order number
• the item(s) you’d like to return
We’ll confirm eligibility and send return instructions.

Return shipping
Change-of-mind returns: return shipping is your responsibility (we may offer a prepaid label for U.S. returns; label cost would be deducted from your refund).
If we made a mistake or your order arrived damaged/incorrect: we cover return shipping or a replacement shipment.

Damaged or incorrect items
Email us within 72 hours of delivery with clear photos of the box + packing materials + affected items. Please save all packaging until we resolve the issue.

Refund timing
Once your return is received and inspected, refunds are issued to the original payment method. Processing is typically 3–5 business days (banks may take additional time to post funds).

Exchanges
We don’t process direct exchanges. Please return the eligible unopened item and place a new order for the item/SKU you want.

International returns (if applicable)
International customers are responsible for return shipping and any duties/taxes are non-refundable (you may be able to reclaim VAT locally depending on your country).

Questions
Email support@ecoformaclay.com.