Shipping policy

SHIPPING POLICY

Processing time
Processing time depends on current production and confirmed inventory. You’ll receive a tracking email as soon as your label is created.

U.S. shipping
We offer weight-based shipping within the United States. Rates are shown at checkout and are based on your order weight and destination.

Tracking
Tracking is emailed automatically when your order ships. If you don’t see it, check spam or promotions, then use the Contact page.

Split shipments
Bundles or multi-item orders may ship in more than one parcel.

Address changes
Please double-check your address at checkout. If you need a change, contact us as soon as possible. Once an order is in fulfillment, we may not be able to edit it.

Climate holds for liquids and waterborne finishes
To protect product integrity, liquids may be held during extreme heat or freezing conditions. If your order is placed on a climate hold, we’ll email you with next steps.

International shipping
International availability varies by destination and launch readiness. If shipping is available for your location, rates and delivery estimates are shown at checkout before payment.

Damaged, leaking, or incorrect items
If your order arrives damaged, leaking, or incorrect, use the Contact page with your order number and clear photos of the box, packing materials, and affected items. We’ll review the details and arrange the appropriate next step.

Lost or delayed packages
Once a package is scanned by the carrier, transit timing is managed by the carrier. If tracking shows “Delivered” but you can’t locate it, check around your delivery area and with neighbors or building staff. If it’s still missing, use the Contact page and we’ll help you take the next steps with the carrier.

Customer support
Use the Contact page or reply to your order confirmation or shipping email. Messages are reviewed by the owners and routed as needed. During startup, response timing may vary.