Shipping policy

SHIPPING POLICY

Processing time
Most orders ship in 1–2 business days (Mon–Fri). You’ll receive a tracking email as soon as your label is created.

U.S. shipping
We offer weight-based shipping within the United States. Rates are shown at checkout and are based on your order weight and destination.

Tracking
Tracking is emailed automatically when your order ships (or when your label is created). If you don’t see it, check spam/promotions, then email us and we’ll resend.

Split shipments
Bundles or multi-item orders may ship in more than one parcel.

Address changes
Please double-check your address at checkout. If you need a change, email us as soon as possible (ideally within 2 hours of ordering). Once an order is in fulfillment or in transit, changes aren’t guaranteed.

Climate holds (water-borne liquids/finishes)
To protect product integrity, water-borne liquids may be held during extreme heat or freezing conditions. If your order is placed on a climate hold, we’ll email you with next steps.

International shipping (if available)
International shipping may be available to select destinations when enabled. Rates and delivery estimates are shown at checkout. Duties/VAT may be collected at checkout or on delivery depending on destination.

Damaged, leaking, or incorrect items
If your order arrives damaged, leaking, or incorrect, email us within 72 hours of delivery with:
• your order number
• clear photos of the box + packing materials + affected items
We’ll make it right.

Lost or delayed packages
Once a package is scanned by the carrier, transit timing is managed by the carrier. If tracking shows “Delivered” but you can’t locate it, check around your delivery area and with neighbors/building staff. If it’s still missing after 24–48 hours, email us and we’ll help with next steps.

Customer support
Email support@ecoformaclay.com (Mon–Fri, 9am–5pm MT).